Terms of Service

1. The service

The operator of Optimize Desk ("we", "us") assesses which roles in a company AI can take, moves the roles that qualify to AI and runs them by the month, with a person reading every exception. It is offered in three parts: the scan (section 3), the pilot (section 4) and the run (section 5). Each part is agreed in writing before it starts. These terms govern all three, the call and the free role check.

2. The call

Anyone may text us through the form on this site. You usually receive a call within 60 minutes, 08:00 to 22:00 CET. The call is free and creates no obligation. On the call we say which roles we take on, quote the scan by number of roles and confirm everything in writing before anything is paid.

3. The scan

Scope. For every role you include: the task list behind it, the share of each task AI can handle, draft or must leave with a person, the cost of the role from official pay data with employer costs, and a go or no-go per role. One page per role, the company map and a 60-minute readout, delivered within 10 business days of receiving your job descriptions and exports.

Fee. Quoted on the call by number of roles, confirmed in writing, invoiced after the call. It is credited in full against your first AI role.

Honest result. If no role qualifies, the scan says so and we do not sell you a pilot. You keep the map.

4. The pilot

One role, 90 days, one fixed fee agreed in writing: setup and connection to your systems, two weeks in shadow mode in which nothing goes out, a 30-day baseline, a 60-day measured run of containment, error rate and complaints, and a written go or no-go at the end. The escalation path to a person stays open for the whole pilot. Vendor usage is passed through at cost and shown on every invoice.

5. The run

After a go, the role is run by AI for a monthly fee per role, agreed in writing and set below what the role costs you today in pay and employer costs. Included: the accounts, the upkeep of knowledge, prompts and connections, an exception queue read by a person every working day, a person on call 08:00 to 22:00 CET, and a monthly report that states what the AI handled, the error rate, complaints and the share of the work that still needs a person. Either side may cancel any role with 30 days notice. A role that misses the agreed numbers is stopped.

6. People and decisions

We assess tasks and roles. We never score, rank or name an individual, we never ask for data about a person beyond the role they hold, and we never infer emotions at work. Every decision about people, including hiring, moving and dismissing, is yours alone as the employer, together with any works council, consultation or notice duty that applies to you. Every role run by AI says that it is an AI when it talks to a customer or a colleague.

7. The free role check

The free check applies the public method to the role title and tasks you type, with the pay anchor for your country, and emails one result within minutes. It is written by an AI and says so. It is information, not advice and not a quote, and it creates no obligation on either side. One check per email address. We may cap or pause the free check at any time.

8. Approvals

Nothing that costs money, contacts a customer or an employee in your name, or cannot be undone happens without your yes. A person reviews what the AI roles do and can be reached during on-call hours.

9. Connected accounts and your property

You choose which systems to connect, such as a phone line, an inbox, a chat tool or an accounting system. Nothing is connected without your explicit approval, and you may revoke any connection at any time. Accounts, data and connections sit in your name. On cancellation you keep what was built.

10. Assistance and its limits

The scan, the reports and the free check do not provide legal, tax, employment or financial advice. Published results are used as a ceiling, never as a promise, and no figure above what your own pilot measured is promised.

11. Limitation of liability

To the maximum extent permitted by law, the total liability of the operator of Optimize Desk arising out of or relating to the service is limited to the fees you paid in the three months preceding the event giving rise to the claim.

12. Termination

Either party may end any role or the engagement with 30 days notice. On termination, connections are handed over or closed as you instruct and your data is then handled as described in our Privacy Policy, including deletion confirmed to you in writing.

13. Payment

Fees are invoiced in USD, excluding VAT where it applies, and paid by card or bank transfer. Nothing is paid before the call.

14. Changes to these terms

We may update these terms from time to time. If we make a material change, we will let you know before it takes effect. Continued use of the service after that point means you accept the updated terms.

15. Contact

Questions about these terms can be sent to hello@optimizedesk.com.